Julio M. Herrera Velutini belongs to a family whose influence on banking in Venezuela goes back generations. Additionally, Julio Herrera Velutini established an international bank in Puerto Rico that uses cutting-edge technology in the creation of financial products and services for its customers. His bank is an example of how many firms have embraced the concept of customer centricity. According to Deloitte, while other industries have undergone customer-centric transformations, the banking industry has not fully engaged in the approach. Undoubtedly there have been many improvements, but banks are encouraged to abandon a product and sales point of view and explore new ways to satisfy the customer. After the financial crisis a decade ago, banks of all sizes have refined their customer and market strategies, yet the focus on customer experience is not as widespread as previously thought. The fintech industry, with its emphasis on customer satisfaction, has shown that it does not just meet customer expectations but exceeds them. As such, banks would be wise to partner with or emulate fintech companies to better serve their customers. Yet technology is only part of the solution, as forming key partnerships, innovating, and creating a fresh approach to managing talent are other ways to achieve organizational agility while not losing customers to a fast-growing fintech ecosystem.
2 Comments
1/30/2023 10:24:16 pm
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2/14/2023 11:18:12 pm
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AuthorMr. Velutini has experience with both established banks and young banks. S Archives
December 2017
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